Mallza | South African Online Shopping | Leather Bags | Laptop Bags

We want you to be completely satisfied with your purchase from Mallza, and strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.

Quick Overview

• You are free to return almost any item within 30 days of receipt.
• Opened items are subject to a 10% restocking fee.
• We pay all shipping costs if a return is a result of our error and you are exchanging it for the item you ordered (i.e. received an incorrect or defective item, etc). For all other returns, shipping costs will be the onus of the person returning the goods.

How to Set Up a Return

A Return Merchandise Authorization (RMA) number is required for all returns. Please contact us to set up a return. Returns are processed and credited within 7 to 10 days of receipt.

Please mail all returns to the address below. We highly recommend the use of a trackable shipping method such as UPS or FedEx. Remember to write your RMA number on the outside of the shipping box.

• A 10% restocking fee applies to all opened items.
• All items must be returned in their original factory packaging and in "like new" condition. Items returned in other than "like new" condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.
• All returned items must be unassembled and repackaged in the manner they were originally received. Items not returned in this condition may be subject to additional restocking fees.

• Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.

How to Cancel an Order

Most orders ship within 24-72 hours. Please call us immediately if you should choose to cancel your order. We promise to make every effort to cancel your order before it ships.

• If we are unable to cancel an item before it ships, it will be subject to our standard return policy.
• Custom configured products may incur a cancellation fee varying by product.
• Once material has been cut for bags, special order bags may not be eligible for cancellation. In some cases bags still eligible for cancellation may be subject to restocking fees or material cut charges.

We will confirm all cancellations submitted to us, whether successful or not, via e-mail or by phone.

No Stock

In the event that we do not have stock of a product we will give you a full refund within 7 working days.  Stock levels are subject to change without notice and we do not guarantee that we will always have stock of the product you require. Having said this, we do try our best to keep our site as up-to-date as possible to avoid this situation.